At Axladi, we want you to be completely satisfied with your purchase. Please review our refund policy below:
1. Eligibility for Refunds
- Damaged or Defective Products: If you receive a drink that is damaged or defective, please contact us within 48 hours of delivery. We will offer a full refund or replacement.
- Incorrect Orders: If you receive the wrong item, please notify us within 48 hours. We will arrange for a replacement or refund.
2. Non-Returnable Items
- Due to the nature of our products, we cannot accept returns for items that have been opened or consumed.
3. Refund Process
- To initiate a refund, please contact our customer service team at info@axladi.com with your order number and a description of the issue.
- Refunds will be processed within 5-7 business days after we receive your request.
4. Customer Responsibility
- Customers are responsible for providing accurate shipping information. Refunds for items lost due to incorrect addresses will not be issued.
5. Changes to Policy
- We reserve the right to modify this refund policy at any time. Any changes will be updated on our website.
Thank you for shopping with Axladi. We appreciate your understanding and support!